Your data

Your store's data, field by field

The assistant answers your customers with your data: your catalog, your prices, your delivery days, your rules. This guide tells you, for each family of data, what it does in the conversation, what to fill in, how to send it, and what the customer notices when it is missing.

Before you start

Is your store ready?The recommended order, and what each step turns on in the conversation.How to load and update your dataThe three ways, the daily update, the order of the files, the errors row by row.

The nine families

CatalogEvery product the assistant can sell: name, brand, price of the sales unit, net size, weight or pack, stock.OffersOffer price, strikethrough price, start and end date, label.Points of saleThe shop the prices, the stock and the deliveries belong to.Customers and order historyWho your customers are and what they bought: the assistant's «usual».Delivery and calendarWhere you deliver, at what cost, on which days and windows, and when you are closed.Commercial rulesMinimum order, payments, discounts, codes, extras, order changes.Texts and toneThe phrases the assistant greets and confirms with, its hours, department headers, the base shopping list.Site and linksYour site's address and the pages the assistant links to.Customer supportYour phone and email, the hours of your staff, where the requests for a person arrive.