Data deletion

If you are a customer of a store that uses GroceryAI (WhatsApp or website chat)

• You can ask the store: it is the controller of your data and asks us to delete it.
• Or you can write directly to hello@groceryai.ai, stating the store and the phone number you used. To make sure the request comes from you we may ask you to confirm it from the same WhatsApp number. We delete the conversations, the cart and the orders we process on the store’s behalf and inform the store.

If you work for a store and use the portal

• The store owner or an administrator can remove you from the store in the Team section of the portal.
• The owner can close the store from Store settings in the portal: for 30 days it can change its mind, then the store is closed and its data deleted.
• Or write to hello@groceryai.ai.

If you visited the website, booked a call or wrote to us

Write to hello@groceryai.ai from the address you used.

What remains

We keep only what the law requires us to keep. Of the service’s technical logs only anonymous data remains (times, durations, costs), with no texts or identifiers. Meta keeps WhatsApp messages for at most 30 days and OpenAI keeps data sent to its API for at most 30 days, then they delete them. The daily database backups are overwritten within 7 days: a deleted item stays there for at most 7 days. All the details are in the privacy policy.