Terms of Service

Who provides the service

GroceryAI is provided by Aequus Ventures SRL, Via Londra 14/B, 07026 Olbia (SS), Italy, VAT number IT03075070908 (“we”). These terms apply to the stores that use GroceryAI (“the store”) and to the people who act for them in the portal. A contract signed with the store prevails over these terms where the two differ.

The service

GroceryAI is an assistant that answers the store’s customers on WhatsApp and on the store’s website, helps them find products, builds the cart and passes the order to the store. The store sets it up and manages it from the portal, groceryai.ai/app.

What the assistant does and does not do

• It uses the catalog, prices, delivery areas and delivery slots the store provides: prices, totals and slots come from the store's systems, not from the assistant.
• It does not change the store's prices or terms of sale and does not make sales in its own name: the order is between the store and its customer, and the store fulfils it.
• Replies are written by an artificial intelligence model and may contain errors: the store checks orders before fulfilling them and corrects wrong data in its own catalog.
• When it cannot answer or the customer asks, the assistant hands the request to the store, in the way the store chose in the portal.

What the store agrees to do

• Provide correct and up-to-date data (catalog, prices, deliveries) and have the right to use it.
• Inform its customers about the processing of their data: for that data the store is the controller and we are the processor (Art. 28 GDPR) under the data processing agreement.
• Comply with the WhatsApp Business and Meta policies and with commerce and consumer protection law.
• Keep portal access and keys safe, and tell us at once about any unauthorized use.

Availability and changes

We do our best to keep the service always available, but it may stop for maintenance or for failures of ours or of our providers (for example WhatsApp). We may improve and change the service; we notify the store in advance of changes that materially affect what it uses.

Suspension and closure

We may suspend the service, notifying the store where possible, if it is used in breach of these terms, of the law or of the WhatsApp policies, or to protect customers, the store or the service. The store can close its account from the portal: for 30 days it can change its mind, then the store is closed and its data deleted, as described in the privacy policy.

Liability

To the extent permitted by law, we are not liable for indirect damages, nor for damages caused by wrong data provided by the store, by orders fulfilled without the store’s check, or by outages of our providers. Nothing in these terms limits liability for willful misconduct or gross negligence (Art. 1229 of the Italian Civil Code) or the rights the law grants to consumers.

Fees

Prices and payment terms are those agreed with the store.

Governing law and jurisdiction

These terms are governed by Italian law. Disputes with stores fall under the jurisdiction of the court of the place where Aequus Ventures SRL has its registered office, except where the law sets a mandatory venue.

Contact and changes

For any question: hello@groceryai.ai. When these terms change we update the date at the top of the page and notify stores of material changes.